Practical answers
Frequently asked questions
Fees, insurance receipts, online vs in person, accessibility, and how Jane booking works — without the runaround.
How much do sessions cost?
Individual counselling is typically $160 for 60 minutes (in person or online). Couples sessions are $180 for 60 minutes and $270 for 90 minutes. Exact treatments appear in Jane when you book.
Do you offer direct billing?
We do not offer direct billing options at this time. For private extended-health plans we issue a receipt you submit for reimbursement (RCC). Check your benefits booklet for coverage details.
Will my benefits cover an RCC?
Many extended health plans cover Registered Clinical Counsellors. Check your booklet for “RCC,” “clinical counsellor,” or similar language, then keep your receipt.
Online vs in person — which should I choose?
Both are available. Choose in person at Maple Ridge or Coquitlam when you want the office setting; choose online when travel, childcare, energy, or schedule make that easier. Same clinicians, same Jane booking.
Is the Maple Ridge office wheelchair accessible?
No. The Maple Ridge suite at 22718 Lougheed Hwy is not wheelchair accessible. Please book online or at our Coquitlam office (205B-3025 Anson Ave) if you need accessible access.
How do I book with Jane?
Open the Maple Ridge or Coquitlam Jane hub, pick a clinician (or a treatment), and choose a time. Deep links from our service and counsellor pages jump you straight to the right staff member or treatment.
Can I book Allison Bates online?
Allison Bates (owner & clinical director) is not in the public Jane online-booking list. Call 604-762-5358 or email [email protected] to inquire. Melanie, Mikaela, and Leila book online.
What is your cancellation policy?
Please give 24 hours’ notice so we can offer the time to someone waiting. Late cancellations or missed appointments may be charged an $80 fee.
Do I need a referral?
No. Self-referrals are welcome for individual, couples, and family counselling.
Where are you located?
Maple Ridge: 22718 Lougheed Hwy, V2X 2V6 (above Enhance Sport and Wellness). Coquitlam: 205B-3025 Anson Ave, V3B 2H6 (near Coquitlam Centre). Phone 604-762-5358 · [email protected].